Empathy design is a user-centred approach that focuses on how users feel about products. What Happened to Empathic Design tells the story of empathic design in n Helsin, Finland. Although the term remains in the background in the current work, it is still very much alive. The empathic design originates from design practice. It is interpretative, but unlike ethnographic studies, it focuses on everyday life experiences and personal desires, emotions, and emotions in human activity and turns those experiences and feelings into inspiration. The core idea of empathic design was written about 15 years ago. These core principles have not changed. They have led to a significant and ongoing research program that has informed several major applied and basic design research projects. The program has published ten doctoral dissertations and other monographs and contributed numerous articles and conference papers. Empathetic design means keeping the user in mind during the design or creation process. It means knowing what users need and what they are likely to need. Empathic designers have always tried to soften the boundaries between design and research.
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