User involvement affects building quality engaging its users at the planning level. The involvement is based on citizen participation movement refer to Armstein’s model, claiming that citizens with more power, the quantity and the quality of decisions will increase. With the involvement of the owner of those affected by the action of building, active involvement results in a higher realization of ownership. The research involved parties with an understanding of residential building projects: Architects, NGOs, developers, authorities, users, and real estate owners. The successful interaction with users in the early stage of a building project- current and future tenants – benefit both the users and builders. Reflection of the tenants’ voice leads to their creation of a sense of ownership and, eventually, security and well-being, potentially affecting long-term residency. The participants also discuss the generalization of uses, which may affect the satisfaction of actual users. They are also concerned about the language that different sides, such as architects and student tenants, that communication are misinterpreted. They conclude that users’ involvement is not limited to the early stage, instead of including them into consideration the later stage. This conclusion suggests projecting participants such as builders or officials to consider a user’s definition, risk management, and user involvement supported by tools and methods, which may affect post-construction.
P.S. I find this research emphasising the user involvement and put users into consideration of the plan is identical to what designers need to provide to users when coming up with a product or a service.
Bibilography
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