Ensure user security and privacy:
When designing and developing interactive products, interaction designers should ensure the security and privacy of user data. They should avoid collecting unnecessary personal information, collect necessary information only when necessary, and strictly protect this information. At the same time, users should be clearly informed of how data is collected, used, and stored and how they can exercise their data rights.
Ensure product quality and user experience:
Ensure the quality and stability of the product and provide users with a smooth and easy-to-use experience. During the design process, focus on the product’s functionality to ensure that users can easily understand and operate it. At the same time, conduct user experience testing regularly, collect user feedback, and continuously optimize the product.
Provide effective user support and feedback mechanisms:
When users encounter problems when using AI-integrated products or services, designers should ensure that there are effective user support channels. This can include providing online help documents that detail how to use AI functions and answers to frequently asked questions. For example, for a smart home system, users may have questions about how to control the device through voice commands, and detailed help documents can guide them through the operation. You can also set up manual customer service channels so that users can get help from manual customer service on time when they encounter complex problems that AI cannot solve.
Feedback channels allow users to provide opinions on the performance, ethical issues, and other aspects of the AI system. For example, in an intelligent translation application, users may find that the translation results are inaccurate or contain cultural biases. Through the feedback channel, they can inform the developer of these problems. User feedback should be processed and responded to on time. If users report that the AI system has the risk of privacy leakage, the developer should immediately investigate and feedback on the investigation results and improvement measures to users to enhance their trust in the product.
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