Lucy Suchman’s contribution to the field of interaction design has been to provide many designers since then with a way to evaluate the effectiveness of technology, such as flexibility, user-centered, social aspects. Her book “Plans and Situated Actions” is well worth reading and studying for both designers and users of interaction design. Her book “Plans and Situated Actions” is an excellent read and study for interaction designers and users alike, and it focuses on the intersection of technology and human behavior, particularly in the context of workplace settings.
In the book “Plans and Situated Actions”, Suchman emphasizes the importance of understanding the use of technology in context, and argues against the idea that technology users always follow a predetermined plan. Suchman argues that people should have a deeper and more thorough understanding of human-computer interaction and adapt it to their own environments.
Overall, Lucy Suchman brought out-of-the-box innovation to the methods of evaluating the effectiveness of human-computer interaction at the time, and laid the groundwork for the field of interaction design that followed. Her emphasis on situated actions and context of usage has resulted in a more holistic and user-centered approach to design and evaluation, encouraging technologies that are more in line with the dynamic and growing nature of human activity.